Global BPO Business Analytics Industry 2016 Market Research Report

Published Date : 2017-02-08

Published By : Qy Research Groups

Category : Others

No. of Pages : 137

The Global BPO Business Analytics Industry 2016 Market Research Report is a professional and in-depth study on the current state of the BPO business analytics market. Annual estimates and forecasts are provided for the period 2016 through 2021. Also, a five-year historic analysis is provided for these markets. The global market for BPO business analytics is expected to reach about 228414.21 M USD by 2021 from 14535.81 M USD in 2016, registering a Compounded Annual Growth Rate (CAGR) of 14.35% during the analysis period, 2016-2021.

The report provides a basic overview of the BPO business analytics industry including definitions, classifications, applications and industry chain structure. And development policies and plans are discussed as well as manufacturing processes and cost structures.

Then, the report focuses on global BPO business analytics industry players with information such as company profiles, revenue, market share and contact information. What’s more, the BPO business analytics industry development trends and marketing channels are analyzed.

This report studies BPO business analytics focuses on top players in global market, with revenue, cost, gross and market share for each player, covering
Accenture
Cognizant
Genpact
IBM
TCS
HP
Tech Mahindra
Capgemini
Wipro
EXL
NTT DATA(Dell)
WNS Global
Minacs
Infosys
Mu Sigma
Aegis

Market Segment by Regions, this report splits Global into several key Regions, with revenue, market share and growth rate of BPO business analytics in these regions, from 2011 to 2021 (forecast), like
China
USA
Europe
Japan
Rest of Word

Split by Types, with revenue, market share and growth rate of each type, can be divided into
HR
Procurement
F&A
Customer Care
Logistics
Sales & Marketing
Training
Product Engineering

Split by applications, this report focuses on revenue, market share and growth rate of BPO business analytics in each application, can be divided into
BFSI
Manufacturing
Healthcare
Retail
Telecom
Others

Finally, the feasibility of new investment projects is assessed, and overall research conclusions are offered.

In a word, the report provides major statistics on the state of the industry and is a valuable source of guidance and direction for companies and individuals interested in the market.
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Table of Contents



1 Industry Overview 1

1.1 Basic Information of BPO Business Analytics 1

1.1.1 Definition of BPO Business Analytics 1

1.1.2 Classifications of BPO Business Analytics 2

1.1.3 Applications of BPO Business Analytics 3

1.1.3.1 BFSI 3

1.1.3.2 Manufacturing 4

1.1.3.3 Healthcare 4

1.1.3.4 Retail 4

1.1.3.5 Telecom 4

1.1.4 Characteristics of BPO Business Analytics 5

1.2 Development Overview of BPO Business Analytics 5

1.2.1 Industry Overview of BPO Business Analytics 5

1.2.2 Global Major Regions Status of BPO Business Analytics 7

1.3 Enter Barriers Analysis of BPO Business Analytics 7

2 BPO Business Analytics International and China Market Analysis 9

2.1 BPO Business Analytics Industry International Market Analysis 9

2.1.1 BPO Business Analytics International Market Development History 9

2.1.2 BPO Business Analytics Competitive Landscape Analysis 10

2.1.3 BPO Business Analytics International Market Development Trend 12

2.2 BPO Business Analytics Industry Regions Market Analysis 12

2.2.1 BPO Business Analytics China Market Development History 13

2.2.2 BPO Business Analytics USA Market Development History 14

2.2.3 BPO Business Analytics Europe Market Development History 15

2.2.4 BPO Business Analytics Japan Market Development History 16

2.2.5 BPO Business Analytics China Market Development Trend 17

2.2.6 BPO Business Analytics USA Market Development Trend 18

2.2.7 BPO Business Analytics Europe Market Development Trend 19

2.2.8 BPO Business Analytics Japan Market Development Trend 20

3 Environment Analysis of BPO Business Analytics 21

3.1 International Economy Analysis 21

3.1.1 North America Economy Analysis 21

3.1.2 Latin America Economy Analysis 23

3.1.3 Europe Economy Analysis 24

3.1.4 Asia Pacific Economy Analysis 24

3.2 China Economy Analysis 26

3.3 Policy Analysis of BPO Business Analytics 28

3.4 News Analysis of BPO Business Analytics 29

4 Analysis of Revenue by Classifications 31

4.1 Global Revenue of BPO Business Analytics by Classifications 2011-2016 31

4.2 Global Revenue Growth Rate of BPO Business Analytics by Classifications 2011-2016 38

4.3 BPO Business Analytics Revenue by Classifications 41

5 Analysis of Revenue by Regions and Applications 44

5.1 Global Revenue of BPO Business Analytics by Regions 2011-2016 44

5.2 2011-2016 USA Revenue and Revenue Growth Rate of BPO Business Analytics 48

5.3 2011-2016 Europe Revenue and Revenue Growth Rate of BPO Business Analytics 49

5.4 2011-2016 Japan Revenue and Revenue Growth Rate of BPO Business Analytics 50

5.5 2011-2016 China Revenue and Revenue Growth Rate of BPO Business Analytics 51

6 Analysis of BPO Business Analytics Revenue Market Status 2011-2016 53

6.1 Revenue of BPO Business Analytics 2011-2016 53

6.2 Revenue Market Share Analysis of BPO Business Analytics 2011-2016 54

6.3 Revenue Overview of BPO Business Analytics 2011-2016 60

6.4 Gross Margin of BPO Business Analytics 2011-2016 62

7 Analysis of BPO Business Analytics Industry Key Players 65

7.1 Accenture 65

7.1.1 Company Profile 65

7.1.2 Revenue and Gross Margin 66

7.1.3 Accenture SWOT Analysis 67

7.2 Cognizant 68

7.2.1 Company Profile 68

7.2.2 Revenue and Gross Margin 68

7.2.3 Accenture SWOT Analysis 70

7.3 Genpact 70

7.3.1 Company Profile 70

7.3.2 Revenue and Gross Margin 71

7.3.3 Accenture SWOT Analysis 73

7.4 IBM 73

7.4.1 Company Profile 73

7.4.2 Revenue and Gross Margin 74

7.4.3 Accenture SWOT Analysis 76

7.5 TCS 76

7.5.1 Company Profile 76

7.5.2 Revenue and Gross Margin 77

7.5.3 Accenture SWOT Analysis 78

7.6 HP 79

7.6.1 Company Profile 79

7.6.2 Revenue and Gross Margin 79

7.6.3 Accenture SWOT Analysis 81

7.7 Tech Mahindra 81

7.7.1 Company Profile 81

7.7.2 Revenue and Gross Margin 82

7.7.3 Accenture SWOT Analysis 83

7.8 Capgemini 84

7.8.1 Company Profile 84

7.8.2 Revenue and Gross Margin 84

7.8.3 Accenture SWOT Analysis 86

7.9 Wipro 86

7.9.1 Company Profile 86

7.9.2 Revenue and Gross Margin 87

7.9.3 Accenture SWOT Analysis 88

7.10 EXL 89

7.10.1 Company Profile 89

7.10.2 Revenue and Gross Margin 90

7.10.3 Accenture SWOT Analysis 91

7.11 NTT DATA(Dell) 91

7.11.1 Company Profile 91

7.11.2 Revenue and Gross Margin 92

7.11.3 Accenture SWOT Analysis 94

7.12 WNS Global 94

7.12.1 Company Profile 94

7.12.2 Revenue and Gross Margin 95

7.12.3 Accenture SWOT Analysis 96

7.13 Minacs 96

7.13.1 Company Profile 96

7.13.2 Revenue and Gross Margin 97

7.13.3 Accenture SWOT Analysis 99

7.14 Infosys 99

7.14.1 Company Profile 99

7.14.2 Revenue and Gross Margin 100

7.14.3 Accenture SWOT Analysis 101

7.15 Mu Sigma 101

7.15.1 Company Profile 101

7.15.2 Revenue and Gross Margin 102

7.15.3 Accenture SWOT Analysis 104

7.16 Aegis 104

7.16.1 Company Profile 104

7.16.2 Revenue and Gross Margin 105

7.16.3 Accenture SWOT Analysis 106

8 Gross Margin Analysis 107

8.1 Gross Margin Analysis by Regions 107

8.2 Gross Margin Analysis by Classifications 107

9 Marketing Trader or Distributor Analysis of BPO Business Analytics 108

9.1 Marketing Channels Status of BPO Business Analytics 108

9.2 How Countries Meet Their Needs 108

9.2.1 USA 108

9.2.2 China 109

9.2.3 Japan 110

9.2.4 India 110

10 Development Trend of BPO Business Analytics Industry 2016-2021 111

10.1 Revenue Overview of BPO Business Analytics 2016-2021 111

10.2 Global Revenue of BPO Business Analytics by Regions 2016-2021 113

11 Industry Chain Suppliers of BPO Business Analytics with Contact Information 114

11.1 Equipment Suppliers of BPO Business Analytics with Contact Information 114

11.2 Major Suppliers of BPO Business Analytics with Contact Information 114

11.3 Key Consumers of BPO Business Anablytics with Contact Information 116

11.4 Supply Chain Relationship Analysis of BPO Business Analytics 117

12 New Project Investment Feasibility Analysis of BPO Business Analytics 118

12.1 New Project SWOT Analysis of BPO Business Analytics 118

12.2 New Project Investment Feasibility Analysis of BPO Business Analytics 119

12.2.1 Project Name 119

12.2.2 Investment Budget 119

13 Conclusion of the Global BPO Business Analytics Industry 2016 Market Research Report 120

14 Appendix 121

Disclosure Section 121

Research Methodology 121

Data Source 122

Disclaimer 122

Author List 124



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List of Tables and Figures



Table Classifications of BPO Business Analytics 2

Figure Global Revenue Market Share of BPO Business Industry in 2015 2

Table Applications of BPO Business Analytics 3

Figure Global Revenue Market Share of BPO Business Analytics by Application in 2015 3

Table Key Success Factors for BPO Business Analytics Services Vendors 5

Table Global Major BPO Business Analytics Players 6

Figure Global Major Regions Revenue Market Share of BPO Business Analytics in 2016 7

Table Enter Barriers of BPO Business Analytics 7

Figure Global BPO Business Analytics Revenue (M USD) and Growth Rate 2011-2016 9

Figure Global BPO Business Analytics Market Share by Region in 2015. 10

Figure Global BPO Business Analytics Market Share by Company in 2015. 11

Figure Global BPO Business Analytics Revenue (M USD) and Growth Rate 2016-2021 12

Figure China BPO Business Analytics Revenue (M USD) and Growth Rate 2011-2016 13

Figure USA BPO Business Analytics Revenue (M USD) and Growth Rate 2011-2016 14

Figure Europe BPO Business Analytics Revenue (M USD) and Growth Rate 2011-2016 15

Figure Japan BPO Business Analytics Revenue (M USD) and Growth Rate 2011-2016 16

Figure China BPO Business Analytics Revenue (M USD) and Growth Rate 2016-2021 17

Figure USA BPO Business Analytics Revenue (M USD) and Growth Rate 2016-2021 18

Figure Europe BPO Business Analytics Revenue (M USD) and Growth Rate 2016-2021 19

Figure Japan BPO Business Analytics Revenue (M USD) and Growth Rate 2016-2021 20

Figure US GDP Development in 2006-2016 22

Table US GDP Development Status 22

Figure Asia-Pacific Growth for 2015 26

Table China Main Economy Data 27

Table Policy of BPO Business Analytics 28

Table Industry News 1 of BPO Business Analytics 29

Table Industry News 2 of BPO Business Analytics 29

Table Global Revenue of BPO Business Analytics by Classifications 2011-2016 (M USD) 31

Table Global Revenue Market Share of BPO Business Analytics by Classifications 2011-2016 31

Figure Global Revenue Market Share of BPO Business Analytics by Classifications in 2011 32

Figure Global Revenue Market Share of BPO Business Analytics by Classifications in 2012 33

Figure Global Revenue Market Share of BPO Business Analytics by Classifications in 2013 34

Figure Global Revenue Market Share of BPO Business Analytics by Classifications in 2014 35

Figure Global Revenue Market Share of BPO Business Analytics by Classifications in 2015 36

Figure Global Revenue Market Share of BPO Business Analytics by Classifications in 2016 37

Figure Global Revenue (M USD) Growth Rate of HR 2011-2016 38

Figure Global Revenue (M USD) Growth Rate of Procurement 2011-2016 38

Figure Global Revenue (M USD) Growth Rate of F&A 2011-2016 39

Figure Global Revenue (M USD) Growth Rate of Customer Care 2011-2016 39

Figure Global Revenue (M USD) Growth Rate of Logistics 2011-2016 40

Figure Global Revenue (M USD) Growth Rate of Sales & Marketing 2011-2016 40

Figure Global Revenue (M USD) Growth Rate of Training 2011-2016 41

Figure Global Revenue (M USD) Growth Rate of Product Engineering 2011-2016 41

Table USA BPO Business Analytics Revenue (M USD) by Classifications 41

Table Europe BPO Business Analytics Revenue (M USD) by Classifications 42

Table Japan BPO Business Analytics Revenue (M USD) by Classifications 42

Table China BPO Business Analytics Revenue (M USD) by Classifications 42

Table Global Revenue of BPO Business Analytics by Regions 2011-2016 (M USD) 44

Table Global Revenue Market Share of BPO Business Analytics by Regions 2011-2016 44

Figure Global Revenue Market Share of BPO Business Analytics by Regions in 2011 45

Figure Global Revenue Market Share of BPO Business Analytics by Regions in 2012 45

Figure Global Revenue Market Share of BPO Business Analytics by Regions in 2013 46

Figure Global Revenue Market Share of BPO Business Analytics by Regions in 2014 47

Figure Global Revenue Market Share of BPO Business Analytics by Regions in 2015 47

Figure Global Revenue Market Share of BPO Business Analytics by Regions in 2016 48

Table USA BPO Business Analytics Revenue (M USD) by Applications 48

Figure USA BPO Business Analytics Revenue and Revenue (M USD) Growth Rate 49

Table Europe BPO Business Analytics Revenue (M USD) by Applications 49

Figure Europe BPO Business Analytics Revenue (M USD) and Revenue Growth Rate 50

Table Japan BPO Business Analytics Revenue (M USD) by Applications 50

Figure Japan BPO Business Analytics Revenue (M USD) and Revenue Growth Rate 51

Table China BPO Business Analytics Revenue (M USD) by Applications 51

Figure China BPO Business Analytics Revenue (M USD) and Revenue Growth Rate 52

Table Global and China Major Players BPO Business Analytics Revenue of 2011-2016 (M USD) 53

Table Global and China Major Players BPO Business Analytics Revenue Market Share of 2011-2016 53

Figure Global Revenue Market Share of Major BPO Business Analytics Players in 2011 54

Figure Global Revenue Market Share of Major BPO Business Analytics Players in 2012 55

Figure Global Revenue Market Share of Major BPO Business Analytics Players in 2013 56

Figure Global Revenue Market Share of Major BPO Business Analytics Players in 2014 57

Figure Global Revenue Market Share of Major BPO Business Analytics Players in 2015 58

Figure Global Revenue Market Share of Major BPO Business Analytics Players in 2016 59

Figure Global Revenue (M USD) and Growth Rate of BPO Business Analytics 2011-2016 60

Figure China Revenue (M USD) and Growth Rate of BPO Business Analytics 2011-2016 61

Figure 2011-2016 Global and China BPO Business Analytics Revenue (M USD) Comparison 61

Table Cost of Global BPO Business Analytics Major Players 2011-2016 (M USD) 62

Table Gross of Global BPO Business Analytics Major Players 2011-2016 (M USD) 62

Table Gross Margin of Global BPO Business Analytics Major Players 2011-2016 63

Figure Gross Margin of Global BPO Business Analytics Major Players in 2015 63

Table Accenture Company Profile List 65

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of Accenture 2011-2016E 66

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of Accenture 2011-2016E 66

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of Accenture 2011-2016E 67

Table Accenture BPO Business Analytics SWOT Analysis 67

Table Cognizant Company Profile List 68

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of Cognizant 2011-2016E 68

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of Cognizant 2011-2016E 69

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of Cognizant 2011-2016E 69

Table Cognizant BPO Business Analytics SWOT Analysis 70

Table Genpact Company Profile List 70

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of Genpact 2011-2016E 71

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of Genpact 2011-2016E 72

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of Genpact 2011-2016E 72

Table Genpact BPO Business Analytics SWOT Analysis 73

Table IBM Company Profile List 73

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of IBM 2011-2016E 74

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of IBM 2011-2016E 75

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of IBM 2011-2016E 75

Table IBM BPO Business Analytics SWOT Analysis 76

Table TCS Company Profile List 76

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of TCS 2011-2016E 77

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of TCS 2011-2016E 77

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of TCS 2011-2016E 78

Table TCS BPO Business Analytics SWOT Analysis 78

Table HP Company Profile List 79

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of HP 2011-2016E 79

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of HP 2011-2016E 80

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of HP 2011-2016E 80

Table HP BPO Business Analytics SWOT Analysis 81

Table Tech Mahindra Company Profile List 81

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of Tech Mahindra 2011-2016E 82

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of Tech Mahindra 2011-2016E 82

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of Tech Mahindra 2011-2016E 83

Table Tech Mahindra BPO Business Analytics SWOT Analysis 83

Table Capgemini Company Profile List 84

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of Capgemini 2011-2016E 84

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of Capgemini 2011-2016E 85

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of Capgemini 2011-2016E 85

Table Capgemini BPO Business Analytics SWOT Analysis 86

Table Wipro Company Profile List 86

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of Wipro 2011-2016E 87

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of Wipro 2011-2016E 87

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of Wipro 2011-2016E 88

Table Wipro BPO Business Analytics SWOT Analysis 88

Table EXL Company Profile List 89

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of EXL 2011-2016E 90

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of EXL 2011-2016E 90

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of EXL 2011-2016E 91

Table EXL BPO Business Analytics SWOT Analysis 91

Table NTT DATA(Dell) Company Profile List 91

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of NTT DATA(Dell) 2011-2016E 92

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of NTT DATA(Dell) 2011-2016E 93

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of NTT DATA(Dell) 2011-2016E 93

Table NTT DATA(Dell) BPO Business Analytics SWOT Analysis 94

Table WNS Global Company Profile List 94

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of WNS Global 2011-2016E 95

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of WNS Global 2011-2016E 95

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of WNS Global 2011-2016E 96

Table WNS Global BPO Business Analytics SWOT Analysis 96

Table Minacs Company Profile List 96

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of Minacs 2011-2016E 97

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of Minacs 2011-2016E 98

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of Minacs 2011-2016E 98

Table Minacs BPO Business Analytics SWOT Analysis 99

Table Infosys Company Profile List 99

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of Infosys 2011-2016E 100

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of Infosys 2011-2016E 100

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of Infosys 2011-2016E 101

Table Infosys BPO Business Analytics SWOT Analysis 101

Table Mu Sigma Company Profile List 101

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of Mu Sigma 2011-2016E 102

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of Mu Sigma 2011-2016E 103

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of Mu Sigma 2011-2016E 103

Table Mu Sigma BPO Business Analytics SWOT Analysis 104

Table Aegis Company Profile List 104

Table BPO Business Analytics Revenue (Million USD), Revenue Growth Rate, Cost (Million USD), Gross (Million USD) and Gross Margin of Aegis 2011-2016E 105

Figure BPO Business Analytics Revenue (Million USD) and Growth Rate of Aegis 2011-2016E 105

Figure BPO Business Analytics Revenue (Million USD) and Global market Share of Aegis 2011-2016E 106

Table Aegis BPO Business Analytics SWOT Analysis 106

Table Gross Margin Analysis by Regions 2011-2016 107

Table Gross Margin Analysis by Classifications 2011-2016 107

Figure Marketing Channels Status of BPO Business Analytics 108

Figure Global Revenue (M USD) and Growth Rate of BPO Business Analytics 2016-2021 111

Figure China Revenue (M USD) and Growth Rate of BPO Business Analytics 2016-2021 112

Figure Global and China BPO Business Analytics Revenue (M USD) Comparison 2016-2021 112

Table Global Revenue (M USD) of BPO Business Analytics by Regions 2016-2021 113

Table Global Revenue Market Share of BPO Business Analytics by Regions 2016-2021 113

Table Equipment Suppliers of BPO Business Analytics with Contact Information 114

Table Major Suppliers of BPO Business Analytics with Contact Information 114

Table Key Consumers of BPO Business Analytics with Contact Information 116

Figure Supply Chain Relationship Analysis of BPO Business Analytics 117

Figure New Project SWOT Analysis of BPO Business Analytics 118

Table New Project Investment Feasibility Analysis of BPO Business Analytics 119



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